Lakū Cosmetics TERMS & POLICIES

Returns Policy

At Lakū Cosmetics, we maintain a strict no-refund policy; all sales are final. Therefore, we do not accept returns or exchanges under any circumstances. We kindly ask that you do not return your purchase to the manufacturer.

Shipping Policy

At Lakū Cosmetics, we are dedicated to providing you with a seamless shopping experience. Our products are shipped using reputable carriers, including USPS, FedEx, and UPS, ensuring your order arrives safely and promptly.

Processing Time:
Orders are typically processed and dispatched within 5-7 business days. Please note that business days do not include weekends or holidays. During peak times, such as new product launches or special promotions, processing times may be slightly longer. We appreciate your understanding and patience during these busy periods.

Shipping Confirmation:
Once your order has shipped, you will receive a confirmation email containing your unique tracking number. This will enable you to easily monitor your shipment’s journey until it arrives at your doorstep.

If you have any questions regarding your order or shipping, please don’t hesitate to contact our Customer Service team at info@lakoucosmetics.com. We are here to assist you!

Payment Methods

We accept a variety of payment options to accommodate your needs, including American Express, Visa, MasterCard, PayPal, and Zelle (upon approval). Please ensure that Zelle payments are directed exclusively to Lakū Cosmetics LLC.

Credit Card Authorization:
When you place an order, your credit card will be preauthorized, resulting in a pending charge. This charge will convert to a finalized transaction once your order has been shipped.

Privacy Policy

At Lakū Cosmetics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data, as well as your rights regarding your personal information.

I. What is Personal Data?
Personal data refers to any information that can identify you as an individual, including but not limited to your name, email address, phone number, mailing address, and payment information.

II. Information We Collect
We collect personal data through various interactions, including:

  • Creating an Account: When you register on our website or mobile app, we collect your name, email address, and any other information you choose to provide.

  • Placing an Order: To fulfill your order, we collect details such as shipping address, billing address, and payment information.

  • Email Subscriptions: When you sign up for our newsletter, we gather your email address to send you updates about products, promotions, and events.

  • Surveys and Feedback: Participation in surveys allows us to collect your opinions and enhance our services.

III. Purpose of Data Collection
Your personal data is utilized for the following purposes:

  • Transaction Processing: To manage your orders and provide the products or services you request.

  • Customer Experience: To improve our services, personalize your shopping experience, and communicate with you effectively.

  • Marketing Communications: With your consent, we may send you promotional materials and updates about our offerings.

IV. Sharing Your Data
We may share your personal information with:

  • Service Providers: Third parties that assist us in fulfilling orders, processing payments, and providing customer support.

  • Legal Authorities: If required by law, we may disclose your information to comply with legal obligations or to protect our rights.

  • Affiliates: Our corporate affiliates may access your information for operational purposes.

V. International Data Transfers
As a global company, your personal data may be processed in various countries, including the United States. We implement appropriate safeguards to ensure your data is handled in accordance with applicable privacy laws.

VI. Data Security
We employ robust security measures, including SSL encryption, to protect your personal information from unauthorized access or disclosure. While we strive to maintain high security standards, please be aware that no online transmission is entirely secure.

VII. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

VIII. Your Rights
You have the following rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of any inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to our legal obligations.

  • Withdrawal of Consent: If you have provided consent for processing, you may withdraw it at any time.

IX. Cookies and Tracking Technologies
We utilize cookies and similar technologies to enhance your experience on our website. Cookies help us understand user preferences and improve our services. You can manage your cookie preferences through your browser settings.

X. Contact Us
For any questions, concerns, or to exercise your rights regarding your personal information, please contact us at:
Email: info@lakoucosmetics.com
Address: Lakū Cosmetics LLC
601 Poydras St
Ste 102 #1170
New Orleans, LA 70130